Shipping Policy

Last updated: 20, January 2025

This Shipping & Delivery Policy is part of our Terms & Conditions and should be read in conjunction with them. You can review our Terms at: zelvy.co/terms-of-use

Please read this policy carefully before placing an order. It outlines the shipping options and delivery process for all purchases made with ZELVY.

Shipping & Delivery Options

In-Store Pickup

We offer in-store pickup for all orders. Pickup is available from Monday to Friday, 11 AM – 9 PM. Before visiting, kindly contact us via WhatsApp at +92 3201227479 to confirm your order is ready for collection.

Home Delivery

We offer nationwide delivery across Pakistan. Our shipping rates are as follows:

• Free Standard Shipping for orders above Rs. 3000 (Delivery Time: 2-5 Working Days).
• Rs. 90 delivery fee for orders above Rs. 700.
• For orders below Rs. 700, the shipping fee may vary.

All delivery times are estimated in good faith but may vary based on location and unforeseen delays.

Do We Offer International Shipping?

Currently, we do not offer international shipping. Our services are limited to deliveries within Pakistan.

Additional Shipping Restrictions

• Orders are processed only on working days (Monday to Friday).
• We do not process or dispatch orders on weekends or public holidays.
• In case of remote area deliveries, additional shipping time may be required.

Questions About Returns?

For queries related to returns or exchanges, please review our Exchange & Return Policy.

How to Contact Us?

If you have any further questions regarding shipping or delivery, you can contact us via:

• WhatsApp: +92 3201227479
• Email: zelvy.pk@gmail.com
• Contact Form: zelvy.co/contact